Tools of the Trade
Patience
Patience
Patience
EBPD (exclusive bus driver psychology degree)
Nerves of steel
Sense of humor. Is there anything funnier than human beings? You must convince yourself of this. It is necessary for survival.
The "Mother Look." You know the one she gave you when you were doing something wrong. Bus passengers know it, too. Lay it on them whenever they try to slip on without paying—it'll stop 'em in their tracks.