How we cite our quotes: Citations follow this format: (Chapter.Paragraph)
Quote #4
I drew a great security in this particular from her mere smooth aspect. There was nothing in her fresh face to pass on to others my horrible confidences. She believed me, I was sure, absolutely: if she hadn't I don't know what would have become of me, for I couldn't have borne the business alone. But she was a magnificent monument to the blessing of a want of imagination, and if she could see in our little charges nothing but their beauty and amiability, their happiness and cleverness, she had no direct communication with the sources of my trouble. If they had been at all visibly blighted or battered, she would doubtless have grown, on tracing it back, haggard enough to match them; as matters stood, however, I could feel her, when she surveyed them, with her large white arms folded and the habit of serenity in all her look, thank the Lord's mercy that if they were ruined the pieces would still serve. (11.1)
The only character that is undoubtedly "good" in this story is Mrs. Grose – we never once question her innate goodness or loyalty, though all the other characters are potentially either good or evil – or both.
Quote #5
"They're not mine – they're not ours. They're his and they're hers!"
"Quint's and that woman's?"
"Quint's and that woman's. They want to get to them."
Oh, how, at this, poor Mrs. Grose appeared to study them! "But for what?"
"For the love of all the evil that, in those dreadful days, the pair put into them. And to ply them with that evil still, to keep up the work of demons, is what brings the others back." (12.2-3)
Interestingly, though the idea of evil is omnipresent in the story, it's never given an explanation – as far as we know, Quint and Jessel are really just evil for evil's sake.
Quote #6
Tormented, in the hall, with difficulties and obstacles, I remember sinking down at the foot of the staircase – suddenly collapsing there on the lowest step and then, with a revulsion, recalling that it was exactly where more than a month before, in the darkness of night and just so bowed with evil things I had seen the specter of the most horrible of women. (15.4)
Again, the Governess's alignment with the ghosts – this time with Miss Jessel – makes us question whether she herself is good or evil, or if anyone can concretely be defined in such a manner.