ShmoopTube

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Thank you We sneak in and here's your shmoop du

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jour brought to you by furious customer complaints because nothing

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remedies your tech problems like getting teo yellow the machine

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for four hours on end We've been there it's not

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pretty All right First read the passage below from a

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letter of complaint Remember any kind of problem with wearing

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my internet connection aren't interested Okay now click dropped down

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Many when choose the option that correctly completes the sentence

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And the options are all about employees Okay well these

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hapless employees have to belong to someone But to whom

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might keep in mind the context of the letter Here

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the writer is sounding off against an entire company Not

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one person in particular We might be tempted to go

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with answer d because it sounds very politically correct and

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formal unlike terrible customer service rep But his or her

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implies a singular person not ah whole customer service department

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So no de is not the answer And while a

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company like evil clowns could be referred to as it

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or like weird psychological demons it could be referred to

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by the pronoun they way need to consider the letters

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preceding sentences our wrathful writer has consistently been referring to

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The company is an ambiguous you suddenly start referring to

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the company by a different pronoun would be inconsistent and

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confusing and just wrong pronoun you should be consistent so

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answers a and c are out Hence the writer should

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continue to address the reader in the same way Your

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is the correct answer right here Answer b because somebody

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has to take responsibility for awful internet service and it's

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definitely not going to be the robo Call answering service

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They'll just keep returning to the gourmet menu in their 00:01:49.976 --> [endTime] way

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